Terms of service

Overview

Welcome to Room of Scandinavia. The terms “we”, “us” and “our” refer to Room of Scandinavia. These Terms & Conditions (“Terms”) govern your use of our store and website, operated on the Shopify platform. By accessing or purchasing from Room of Scandinavia, you agree to be bound by these Terms, as well as our Privacy Policy.

Please read carefully, as these Terms describe your rights and responsibilities as a customer. If you do not agree, please do not use our Services.

Section 1 – Orders & Cancellations

By placing an order, you make an offer to purchase. We reserve the right to accept or decline your order at our discretion.

Payment must be received and processed before your order is confirmed.

We accept cancellations within 1 hour after purchase. After this, the printing process begins and cancellation is no longer possible.

Section 2 – Made to Order 

All prints from Room of Scandinavia are made to order and produced individually for each customer.

Because of this, returns or refunds are not accepted once production has started, except in the case of damage or defects (see Section 3).

Section 3 – Damaged or Defective Prints

If your item arrives damaged, misprinted, or defective, please contact us within 48 hours of delivery.

We will review your case and arrange either a replacement or a refund if appropriate.

Section 4 – Color Variations

Please note that colors may vary slightly due to differences in monitor settings.

Section 5 – Prices, Taxes & Customs

Prices are shown at checkout and may be subject to VAT, import duties, or local taxes, depending on your location.

These costs are determined by the regulations of the customer’s country and are the responsibility of the customer. They may either be paid at checkout or collected by your local customs authority upon delivery.

We always strive to make this process as smooth as possible.

Section 6 – Shipping & Delivery

Processing Time: Production usually takes 2–5 business days before your order is ready to ship.

Shipping Time: Orders are delivered within 3–11 business days from the time of purchase, depending on location. This timeframe includes both production and shipping.

Shipping Costs: We offer free worldwide shipping on all orders.

Delivery Delays: While we work to meet all stated delivery times, delays may occasionally occur due to factors outside our control (e.g., customs, carrier delays, weather). We cannot be held responsible for such delays, but we will support you in tracking and resolving them.

Section 7 – Copyright

All original designs and artworks created by Room of Scandinavia are protected by copyright. Unauthorized use, reproduction, or distribution of these designs is strictly prohibited.

Section 8 – Limitation of Liability

Room of Scandinavia is not liable for any indirect, incidental, or consequential damages arising from your use of our Services or purchases. Our maximum liability is limited to the amount paid for the product(s) in question.

Section 9 – Governing Law & Dispute Resolution

We always strive to resolve any issues directly with our customers. If a dispute cannot be resolved between you and Room of Scandinavia, these Terms & Conditions are governed by the laws of Sweden and the European Union. Any disputes will be handled in Swedish courts.

If a dispute cannot be resolved directly between you as a customer and Room of Scandinavia, you may refer the matter to the Swedish National Board for Consumer Disputes (ARN) at www.arn.se.

Customers residing in another EU country may also use the European Commission’s Online Dispute Resolution (ODR) platform: http://ec.europa.eu/consumers/odr.

Section 10 – Contact Information

If you have questions about these Terms & Conditions, please contact us at:

Room of Scandinavia
Email: info@roomofscandinavia.com
Address: Professorsvägen 15, 97751, Luleå
Organization number: 9908185615

Section 11 – Changes to Terms

We reserve the right to update, change, or replace any part of these Terms & Conditions at any time. Updates will be posted on this page, and it is your responsibility to check periodically for changes. Your continued use of our Services following the posting of any updates constitutes acceptance of those changes.